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Activating and deactivating InvoiceNow

Registering on the network, activating the tax channel, and deactivating either one again.

InvoiceNow Last updated 17 August 2026

InvoiceNow sends invoices straight into your customer's accounting system, instead of emailing a PDF someone has to retype. There are two separate things to activate: the network itself, and the channel that copies your invoice data to the tax authority. You can have the first without the second.

Before you start

  • Your Registration Number and tax registration number must both be filled in on System ManagerCompany Profile — the network rejects a registration without them. See Company Profile.
  • For the tax channel, someone must be able to reach the mailbox registered with InvoiceNow — the authorisation link is emailed there and signed in Corppass, not here.
  • Only the owner and roles that include the company profile can do any of this.
Needs InvoiceNow on your plan

Activate InvoiceNow

  1. Open System ManagerCompany Profile and find the InvoiceNow section.
  2. Click Activate InvoiceNow.
  3. Check the Company Name and Registration Number filled in for you. They must match your official registration — other businesses look you up by it.
  4. Type the Email the network should use to reach you.
  5. Click Submit Activation.

The section shows Pending Activation while the network sets you up. It is not instant, and the status updates itself when you return. Once active you have an InvoiceNow ID — your address on the network.

The InvoiceNow section of the company profile, before activation.The InvoiceNow section of the company profile, before activation. From then on, a confirmed invoice grows a Submit InvoiceNow button. Sending is per document, not automatic, so nothing goes out until you choose to send it.

Activate GST InvoiceNow

Sending through this channel removes the separate filing step.

  1. Wait until InvoiceNow itself shows as active. The tax channel cannot be activated before it.
  2. Click Activate GST InvoiceNow and confirm.
  3. The status becomes Pending Activation, and an email goes to the address registered with InvoiceNow.
  4. Open that email and sign the authorisation in Corppass. Nothing further happens here until someone does.
  5. Come back. Once the authority confirms, the status shows as active.
It arrives by email and is signed in Corppass because you are authorising the tax authority directly, not us.

Deactivate either one

Two separate jobs, and the order matters: GST InvoiceNow must be inactive before InvoiceNow itself can be deactivated. Until then that button is greyed out.

GST InvoiceNow

  1. Open System ManagerCompany Profile.
  2. Click Deactivate GST InvoiceNow and confirm. The status becomes Pending Deactivation and a signing email goes out as before.
  3. Open that email and sign the authorisation in Corppass. Nothing further happens here until someone does.
  4. Come back. Once the authority confirms the deactivation, the status shows as inactive.

Changed your mind while it is still pending? Click Cancel Deactivation and it returns to active.

InvoiceNow

  1. Check that GST InvoiceNow shows as inactive.
  2. Click Deactivate InvoiceNow and confirm.

This one takes effect immediately — there is no signing step and nothing to wait for.

Leaving the network removes your business from it and discards your InvoiceNow ID. Rejoining means registering again and getting a new one, so customers who have your old address will not reach you. Documents you already sent are unaffected — but they can never be unlocked or deleted, whatever you do here.

Once you are on the network

  • Set the sending contact. The contact name and email in the same section appear on what you transmit.
  • Receiving works too. InvoiceNowInbox holds what other businesses send you.

What can stop you

  • If activation is rejected because the registration exists, your number is already on the network — possibly via a previous provider. Get in touch rather than retrying.
  • If activation is rejected outright, your details do not match the official register. Check them against your registration documents, not your letterhead.
  • If you see "Deactivate GST InvoiceNow before deactivating InvoiceNow." you have tried to leave the network with the tax channel still on. Do that one first.
  • If it sits at Pending Activation, the network has not finished. For the tax channel the signing email is the usual hold-up — check the registered mailbox, including spam.
  • If a document refuses to send, it is missing something the network requires. The prompt lists which fields — usually on the customer, not the invoice.
  • If the whole section is missing, your plan does not include electronic invoicing. Needs InvoiceNow on your plan

Still stuck?

If this did not answer your question, tell us — we would rather fix the guide than leave you guessing.

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