How to view your invoice's transmission history on InvoiceNow

Every time an invoice is sent through InvoiceNow, the attempt is recorded on the invoice itself. The InvoiceNow tab lists them all, newest first, with where each one went, whether it arrived and the IDs to quote if anyone needs to trace it.

Open the history

1. Open Sales›Invoice and click the invoice.
2. Scroll to the tabs at the bottom of the page and click InvoiceNow.
3. The tab shows the latest 10 transmissions. If Load more appears below them, click it to see older ones.

Credit notes, supplier invoices, supplier credit notes, sales orders and purchase orders have the same tab. It appears once the document has been saved and InvoiceNow or GST InvoiceNow is activated.

What each row shows

Each row is one transmission.

• Date — when it was sent.
• User — who sent it.
• Channel — PEPPOL for the copy delivered to your customer, IRAS for the copy sent to IRAS. With GST InvoiceNow activated, an invoice to a customer on the InvoiceNow network has one of each.
• Document Type — what was sent, such as Invoice or Credit Note.
• Status — Pending, Sent, Delivered or Failed. See What each status means.
• Details — when it was delivered, the reason for a failure in red, its IDs, and a View XML link that opens the exact e-invoice file that was sent.

The IDs in the Details column

• Transmission UUID identifies this transmission on the network. Quote it whenever you ask someone to trace a delivery.
• UUID is the invoice's own unique ID, carried inside the e-invoice your customer receives.
• Acknowledgement ID appears on IRAS rows only. It is IRAS's reference for the copy it received.

Once a copy has gone to IRAS, a box above the list headed Latest GST InvoiceNow (IRAS) submission repeats the IDs of the most recent IRAS row.

Across many invoices

• The InvoiceNow column on Sales›Invoice shows each invoice's latest status. Hover over it for the date and time.
• GST InvoiceNow›Submission Report lists every transmission to IRAS in a date range.

What can stop you

• There is no InvoiceNow tab. The document has not been saved yet, or neither InvoiceNow nor GST InvoiceNow is activated on System Manager›Company Profile.
• The tab says "No InvoiceNow activity yet". The invoice has never been sent. See Send a sales invoice or credit note.
• A row's status has not moved for a long time. Statuses update by themselves. Click the tab again to refresh it. If a row stays Pending, see If it keeps failing.