Help Center
InvoiceNow
Registering for InvoiceNow, sending and tracking e-invoices, fixing failed transmissions, and working with government customers and their orders.
16 guides
Activating and deactivating InvoiceNow
Registering on the network, activating the tax channel, and deactivating either one again.
How do I obtain or register my InvoiceNow / Peppol ID?
Your Peppol ID is created from your UEN or GST registration number when you activate InvoiceNow, after a Corppass authorisation.
How to check if your company is registered on InvoiceNow
Reading your InvoiceNow status on Company Profile, or searching the SG Peppol Directory before you sign up with AveriWorks.
Sending invoices to GST InvoiceNow
Submitting a sales or supplier invoice to IRAS, who receives a copy, and what locks once it is sent.
How to view your invoice's transmission history on InvoiceNow
The InvoiceNow tab on an invoice lists every transmission: when it went, who sent it, where to, its status, its IDs and any error.
Can failed transmissions be resubmitted?
Checking the InvoiceNow status of a document, sending a failed one again, and what to do when it keeps failing.
What to do when an invoice is successfully sent but not received by your recipient
Confirm the delivery on the InvoiceNow tab, give your customer the Transmission UUID, and have them check with their own InvoiceNow provider.
Creating a customer profile for a government entity
Setting up a Singapore Government agency as a customer, with the UEN and Business Unit that AGD needs.
Sending invoices to a government entity (B2G)
The fields the Accountant-General's Department (AGD) checks, and the limits on what a government invoice can carry.
How to receive an order from a government entity
What a government purchase order sent through InvoiceNow is, what to set up to receive it, and where orders arrive.
Receiving an order from a government entity and flipping it into an invoice for billing
Receiving a purchase order in the InvoiceNow Inbox, finding the sales order it becomes, and generating the invoice that quotes the PO number.
Managing order changes and variations
When the buyer changes a purchase order, the sales order is marked Revised and a new one carries the change.
Managing order balances
Recording the quantities a buyer still expects on an order, and billing or delivering against that balance.
Managing order cancellations
Receiving a buyer's cancellation, which cancels the whole sales order, and what to do when you have already delivered or invoiced.
Sending an order response back to your buyer
Acknowledging, accepting or rejecting a buyer's purchase order through InvoiceNow, sent from the sales order.
Can my InvoiceNow / Peppol ID be transferred to another InvoiceNow-Ready Solution Provider?
Yes. De-register your Peppol ID here first, then your new provider can register it again.